Shipping policy

At TiaStylesMe, every order is prepared with care and attention to detail. Our goal is to provide a smooth shopping experience, clear communication, and timely delivery while allowing enough time to ensure your order meets our quality standards.

Please review the following shipping policy before placing your order.

ORDER PROCESSING

Orders are processed in the order in which they are received.

Ready-to-ship units: Please allow 2–4 business days for order processing before shipment.

Customized or made-to-order units: Processing times will be listed on the individual product page and may vary depending on the customization required.

Processing time is separate from the shipping time provided by the carrier.

Business days are Monday through Friday, excluding federal holidays.

Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

OUR GRACE PERIOD

We work hard to meet every stated processing window. However, because each unit is carefully inspected and prepared before shipment, occasional delays may occur.

TiaStylesMe reserves a grace period of up to 2 additional business days beyond the stated processing timeframe when necessary.

Whenever possible, customers will be notified if an order requires additional processing time beyond the original estimate.

If an unexpected circumstance causes a delay beyond our 2-business-day grace period, we will contact you with an updated estimated ship date.

We believe life happens, but communication matters. Our goal is never to leave you wondering where your order is.

SHIPPING & DELIVERY

Once processing is complete, your order will be transferred to the selected shipping carrier.

Estimated carrier delivery times will be displayed at checkout when available.

Please remember that processing time + carrier transit time = your total estimated delivery timeframe.

Carrier delivery estimates are not guaranteed by TiaStylesMe. Weather, holidays, carrier disruptions, and other circumstances outside of our control may affect delivery.

TRACKING INFORMATION

Once your shipping label has been created, tracking information will be sent to the email address or phone number provided at checkout.

Please allow up to 24–48 hours for tracking information to begin updating after your package has been accepted by the carrier.

Receiving a tracking number does not necessarily mean the carrier has physically received the package yet.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

  • Full name
  • Street address and apartment/unit number
  • City, state, and ZIP code

If you notice an error in your shipping information, contact TiaStylesMe as soon as possible.

We cannot guarantee that an address can be changed once an order has entered fulfillment or has been transferred to the shipping carrier.

TiaStylesMe is not responsible for packages delivered incorrectly due to inaccurate or incomplete information provided by the customer.

HIGH-VALUE ORDERS & SIGNATURE CONFIRMATION

To help protect your purchase, certain high-value orders may require a signature upon delivery.

When signature confirmation is required, someone must be available to accept the package according to the carrier's delivery requirements.

This additional protection may be applied at the discretion of TiaStylesMe.

LOST, STOLEN OR MISSING PACKAGES

Once a package has been transferred to the shipping carrier, its movement and delivery are handled by that carrier.

If tracking shows that your package is still in transit but appears delayed, please allow the carrier reasonable time to complete delivery.

If your package appears to be lost in transit, contact TiaStylesMe so we can assist you with determining the appropriate next steps with the carrier.

If tracking shows a package as delivered but you cannot locate it, please first:

  • Check around the delivery location.
  • Check with household members, neighbors, building staff, or front desk personnel when applicable.
  • Verify that the shipping address on your order was correct.
  • Contact the shipping carrier regarding the delivery.

TiaStylesMe will assist customers with available carrier information; however, we cannot guarantee replacement or reimbursement for packages confirmed as successfully delivered by the carrier.

DAMAGED PACKAGES

If your package arrives visibly damaged, please photograph the exterior packaging before opening it, when possible.

Contact TiaStylesMe promptly and provide clear photographs of:

  • The shipping package
  • Shipping label
  • Any damage to the packaging
  • The product and its condition

Please retain all original packaging while the issue is being reviewed.

RETURNED-TO-SENDER PACKAGES

Packages may be returned to TiaStylesMe due to an incorrect address, incomplete address, failed delivery attempts, refusal of delivery, or other carrier-related reasons.

If an order is returned to us, the customer will be contacted.

Additional shipping charges may apply before the order can be shipped again when the return resulted from incorrect customer-provided information or an unsuccessful delivery attempt.

Original shipping charges are non-refundable unless otherwise required by applicable law.

SHIPPING DELAYS OUTSIDE OUR CONTROL

TiaStylesMe is not responsible for carrier delays caused by circumstances outside of our reasonable control, including severe weather, transportation disruptions, holidays, natural disasters, service interruptions, or other carrier-related events.

We will always do our best to provide available information and assist when a shipment experiences an unexpected delay.

PREORDERS & COMING-SOON UNITS

Preorder, presale, or coming-soon products may have different processing and estimated shipping dates.

When applicable, the estimated fulfillment timeframe will be clearly stated on the product page.

If your order contains both an immediately available product and a preorder product, fulfillment timing may vary. Any special shipping terms will be disclosed before purchase whenever applicable.

MULTIPLE-ITEM ORDERS

Orders containing multiple wigs or products may require additional processing time.

Items may be shipped together or separately depending on availability and fulfillment needs. If an order is shipped in multiple packages, additional tracking information may be provided.

SHIPPING FEES

Applicable shipping costs are calculated and displayed during checkout before payment is completed.

Any free-shipping promotions, thresholds, or special shipping offers are subject to the terms displayed at the time of purchase.

INTERNATIONAL SHIPPING

If international shipping is offered, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

International shipments may also experience additional customs processing time.

QUESTIONS ABOUT YOUR ORDER

We understand that purchasing a luxury wig is an investment, and we want you to feel informed throughout the process.

If you have questions regarding the status of your order, please contact TiaStylesMe through the contact information provided on our website and include your full name and order number so we can assist you as efficiently as possible.

By placing an order with TiaStylesMe, you acknowledge that you have reviewed and agreed to this Shipping Policy.