RETURN & EXCHANGE POLICY

Last Updated: August 2026

At TiaStylesMe, each wig is carefully inspected before shipment to ensure it meets our quality standards. Due to the personal and hygienic nature of hair products, all eligible returns are exchange-only.

We do not offer refunds for change of mind, incorrect selections, or other non-defective merchandise.

Please review all product details, measurements, colors, lengths, and specifications carefully before completing your purchase.

EXCHANGE ELIGIBILITY

If you would like to request an exchange, you must contact TiaStylesMe within 3 calendar days of confirmed delivery.

To qualify for an exchange, the wig must be:

• Unworn and unused
• Unwashed
• Uncut and untrimmed
• Free from styling products, oils, sprays, makeup, odors, or other substances
• In its original condition
• Returned with all original packaging, tags, bands, accessories, and materials
• Free from alterations of any kind

The lace must remain completely intact and uncut.

Submitting an exchange request does not automatically guarantee approval. All returned merchandise will be inspected before an exchange is authorized.

ITEMS THAT CANNOT BE EXCHANGED

For hygiene, quality-control, and customization reasons, we cannot accept exchanges for wigs that have been:

• Worn or tried on in a manner that alters the unit
• Washed or conditioned
• Cut, trimmed, or altered
• Heat styled or restyled
• Colored, bleached, toned, or chemically processed after delivery
• Treated with hair products
• Damaged after delivery
• Returned with cut or altered lace
• Returned without required original packaging or components

CUSTOM & PERSONALIZED WIGS

Custom-made, custom-colored, altered, or personalized wigs are final sale unless the product arrives defective, damaged, materially different from what was ordered, or another remedy is required by applicable law.

This includes units customized specifically for a customer's requested color, measurements, cut, construction, or other personalized specifications.

Please carefully review and confirm all customization selections before submitting your order.

READY-TO-WEAR WIGS

Eligible ready-to-wear wigs may be exchanged when they meet all requirements outlined in this policy.

An approved exchange may be applied toward another available wig of equal or greater value.

If the replacement item has a higher price, the customer is responsible for paying the difference.

Any difference associated with exchanging for a lower-priced item will be handled according to the terms communicated at the time the exchange is approved.

HOW TO REQUEST AN EXCHANGE

Contact TiaStylesMe within 3 calendar days of confirmed delivery and include:

• Your full name
• Order number
• Item you wish to exchange
• Reason for requesting the exchange
• Clear photographs of the wig, lace, packaging, and any issue being reported

Please do not ship an item back without receiving exchange instructions from TiaStylesMe.

Unauthorized returns may not be accepted.

Once an exchange request is approved, return instructions and the required return timeframe will be provided.

RETURN SHIPPING

Unless the exchange is due to an error by TiaStylesMe or a qualifying defect, customers are responsible for return shipping costs and any applicable shipping costs associated with sending the replacement item.

We strongly recommend using a trackable shipping service when returning merchandise.

TiaStylesMe is not responsible for customer return packages that are lost or damaged while being transported back to us.

INSPECTION

All returned wigs are inspected upon receipt.

If the unit meets our exchange requirements, the exchange will be processed according to availability.

If the wig shows signs of wear, use, alteration, cut lace, product application, damage, odor, or another condition that makes it ineligible for exchange, the exchange request may be denied.

WRONG, DAMAGED OR DEFECTIVE ITEMS

Please inspect your order promptly after delivery.

If you believe you received the wrong item or that your wig arrived damaged or defective, contact TiaStylesMe within 3 calendar days of confirmed delivery.

Include your order number and clear photographs or video showing the issue.

Approved claims involving an incorrect, damaged, or defective product will be addressed by TiaStylesMe with an appropriate remedy based on the circumstances and applicable law.

Do not wear, cut, wash, style, color, or otherwise alter the wig while a claim is being reviewed.

COLOR & APPEARANCE

We make every reasonable effort to accurately photograph and represent each wig.

However, colors may appear slightly different depending on lighting conditions, photography, screen settings, and individual devices. Minor variations in appearance alone do not necessarily indicate that an item is defective.

Hand-customized units may also have slight variations that are characteristic of individually created pieces.

EXCHANGE AVAILABILITY

Because many TiaStylesMe wigs are produced in limited quantities or as individual pieces, the exact wig originally purchased may not always be available for exchange.

If an exchange is approved and the requested replacement is unavailable, TiaStylesMe will work with the customer to determine an appropriate available option.

ORDER CANCELLATIONS

Orders may begin processing shortly after purchase.

Once customization, coloring, construction, or other preparation has begun, the order may no longer be eligible for cancellation.

Any cancellation eligibility will depend on the status and type of order at the time the request is received.

FINAL SALE ITEMS

Products identified as Final Sale on the product page cannot be exchanged unless they arrive defective, damaged, materially different from what was ordered, or applicable law provides otherwise.

POLICY ACKNOWLEDGMENT

By completing a purchase with TiaStylesMe, you acknowledge that you have reviewed and agreed to this Return & Exchange Policy.

For assistance with an order, please contact TiaStylesMe using the contact information provided on our website and include your full name and order number.